Every new hire at Automattic (the company behind WordPress.com and the amazing WooCommerce plugin) starts off with a two-week support rotation. It doesn’t matter whether you are a developer, a designer, a product manager, or a new division lead - you’ll be working alongside our Happiness Engineers for the first two weeks. Usually, this means answering tickets for WordPress.com customers, maybe even dipping a toe into livechat.
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Why everyone should work in customer support…
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Every new hire at Automattic (the company behind WordPress.com and the amazing WooCommerce plugin) starts off with a two-week support rotation. It doesn’t matter whether you are a developer, a designer, a product manager, or a new division lead - you’ll be working alongside our Happiness Engineers for the first two weeks. Usually, this means answering tickets for WordPress.com customers, maybe even dipping a toe into livechat.