I spend the past two days in Belgrade at Support Driven Expo, immersing myself into the world of customers support. Four tracks with workshops and talks made sure that everyone could create a program that matched their interests and current needs. I loved seeing how many workshops and talks evolved specifically around remote work. There is certainly a demand from (potential) support agents to be able to work from a place of their choosing, without having to add a commute on top of an already busy day. The question is not if remote work is the future, but rather how quickly your company will adapt.